Return: We offer a 30 day comfort guarantee on all saddles purchased directly from BiSaddle, both in the USA and worldwide. This does NOT apply to orders placed with Amazon, Bike Shops, other retailers, etc. You must follow their specific return proc
Exchanges: If you would like to exchange your saddle for another model of equal or lesser value, you may do so within the 30 day comfort guarantee. Exchanges will get free shipping. The saddle must be undamaged and clean when it arrives. If there is
Your BiSaddle comes with a 1 year warranty on the surface padding and a lifetime warranty on the base frame/rails against manufacturer defects and only applies to the original owner. Wear and tear is not considered a defect. We cannot accept the retu
BiSaddle is a modular saddle, meaning that all the base frames and surface padding options are interchangeable, replaceable, and rebuildable. This makes finding the perfect saddle for you a much simpler process, as well as replacing worn parts after
Refund for Store Credit: If you choose to return your saddle within the 30 day comfort guarantee, you have the option to select "store credit" so you can make another saddle purchase later down the road. This option gives you free return shipping, an