What is your Return/Refund Policy?Updated a month ago

Return: We offer a 30 day comfort guarantee on all saddles purchased directly from BiSaddle, both in the USA and worldwide. This does NOT apply to orders placed with Amazon, Bike Shops, other retailers, etc. You must follow their specific return procedures/policies. We cannot and will not accept them. Your 30 days begins on the date of purchase.

Please Note that when returning Carbon Fiber Saddles or Carbon Fiber Frames, there will be a 20% restocking fee if the saddles were used or mounted. The fee will not apply to new/unused carbon saddles/frames.

We recommend riding your BiSaddle for a minimum of 5-7 rides before considering returning it. We have had many cyclists who have shared their experience of taking time to make small adjustments until they found ultimate comfort. You can normally get comfortable within 30-50 miles of riding and adjusting. If after 5-7 rides miles you are still not quite as comfortable as you desire please contact us at 1-877-397-2165 to troubleshoot your experience. It can take time to get BiSaddle adjusted to your body type and riding style. If after troubleshooting you are still not satisfied, then you can send your BiSaddle back within 30 days of your purchase date for a full refund minus shipping costs, if applicable. Exchanges will get free shipping. You are required to pay return shipping and the BiSaddle must not be damaged. The saddle must also be clean (you must clean it), free from any dirt, mud, or any other substance.

We cannot accept the return of any product that has been damaged beyond ordinary wear and tear or that has been involved in any crash or impact, as determined by BiSaddle.

Please include a copy of the original invoice/packing slip to help expedite the return process. We Do Not offer refunds after 30 days from date of purchase. Please contact us with questions or concerns at [email protected] or 1-877-397-2165.

Refund: If your saddle is returned undamaged, clean, and postmarked as shipped to us within 30 days of your purchase date, then we will refund the entire amount of your purchase minus shipping cost, if applicable. Exchanges will get free shipping.  Your refund will be made to the method of payment used to make your purchase. This only applies to orders placed directly with BiSaddle. We cannot accept returns and issue refunds for saddles purchased through Amazon or other retailers.

Refund for Store Credit: If you choose to return your saddle, you can select store credit so you can make another saddle purchase later down the road. This option gives you return shipping, and no additional fees will apply. 

Refurbished saddles: All sales are final with refurbished saddles. 

Carbon Fiber Returns: Please note that when returning Carbon Fiber Saddles or Carbon Fiber Frames, there will be a 20% restocking fee if the saddles were used or mounted. The fee will not apply to new/unused carbon fiber products.

To return or exchange your BiSaddle, please email [email protected] to obtain your RMA number. The RMA number is required to return or exchange the saddle. You will need your order number and email used to place the order. 

Please note that every return must have a BiSaddle issued RMA number or you will be subject to up to a 25% restocking fee. 

For returns, please visit email us at [email protected] for assistance. 

Email us [email protected] if you have any additional questions about exchanging your BiSaddle.

Once the saddle arrives to us, the refund will be issued within 2-4 business days, upon the above conditions being met. It may take several days for the refund to finalize, depending on your financial institution.