We ship worldwide! The best way to accurately calculate the cost to your address is to check the rates in the checkout process. Free shipping is for orders over $250, within the USA only. We generally ship with the best ground option available. All o

We ship worldwide! The best way to accurately calculate the cost to your address is to check the rates in the checkout process.Free shipping is for orders over $250, within the USA only.&#xA0;We generally ship with the best ground option available.All orders that are shipped outside the USA will be charged shipping, and will have taxes/VAT/duties that will have to be paid to the shipping service&#xA0;prior to&#xA0;receiving the saddle. If you choose to refuse the saddle due to these fees, you are able to do so, but we&#xA0;reserve the right to&#xA0;deduct the shipping cost from the refund once it arrives.We&apos;re open Monday through Friday, 9:00 am to 4:30pm. We are closed on weekends, so any orders placed after hours will be processed the following business day. We are also closed for all major holidays.We know you want to get to riding comfortably as quickly as possible, so we do our best to get all orders shipped out the same business day.Depending on the volume of orders, there may be a 1-3 day lead time needed for processing. We fulfill all saddle orders in the order they were placed, and we apologize&#xA0;if this is inconvenient in any way.Our shipping cutoff for same day shipping is 11:30 am MST. If an order is placed after 11:30 am MST, it will ship the next business day.&#xA0;Please note that UPS, FedEx, and other carriers that provide expedited shipping only count business days in their rates (Monday-Friday). Saturday and Sunday are not included in their projected delivery dates. If UPS 2 Day shipping is selected on a Thursday, it will not arrive until the second business day, which would be the following Monday. USPS generally delivers through the weekend if it is needed sooner.Orders placed and/or processed on Holidays may be delayed an additional day if the carriers do not pick up the shipments due to being closed.&#xA0;If you have any additional questions, please email us at hello@bisaddle.com or call us at 1-877-397-2165

What's your shipping policy?

The best thing to do when your shipment is delayed is to wait 1- 2 days after the delivery date. Sometimes different couriers mark it delievered a day or so early, and they end up getting there within a few days. If you have not received anything, th

The best thing to do when your shipment is delayed is to wait 1- 2 days after the delivery date. Sometimes different couriers mark it delievered a day or so early, and they end up getting there within a few days.If you have not received anything, then it is best to contact us as well as the courier and file a claim.

What do I do if my package is lost or delayed?

We ship worldwide! The best way to accurately calculate the cost to your address is to check the rates in the checkout process. Free shipping is for orders over $250, within the USA only. All orders that are shipped outside the USA will be charged sh

We ship worldwide! The best way to accurately calculate the cost to your address is to check the rates in the checkout process.Free shipping is for orders over $250, within the USA only.&#xA0;All orders that are shipped outside the USA will be charged shipping, and will have taxes/VAT/duties that will have to be paid to the shipping service prior to receiving the saddle. If you choose to refuse the saddle due to these fees, you are able to do so, but we reserve the right to deduct the shipping cost and any other fees from the refund once it arrives.

Do you ship internationally?

For more detailed product inquires or saddle adjustment suggestions, please click "Contact Us" to fill out our form, and we'll get back to you within 1 business day. Please include your BiSaddle order number in your message.
Business hours: Monday-Friday 9am-4:30pm mountain time, excluding holidays

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BiSaddle

Shipping

Are your saddles adjustable?

How do I know which BiSaddle is right for me?

How do I rack my bike?

What if I am making contact with the frame while riding?

Oval Rails vs Round Rails?

Coupon code not working?

General Information & FAQs

How do I adjust for Asymmetry?

How do I adjust my BiSaddle?

How can I make my sit bones comfortable?

How do I adjust my saddle for Tailbone Pain?

Do I need a Wedge Kit?

What do I do if I am not comfortable on my BiSaddle?

Why is my saddle is tipping up or down?

Saddle Adjustments / Accessories

How do I install my Rear Bracket/Transition Mount 2 /XLAB Hydration Unit?

How do I install my Transition Mount 1 bracket to my older BiSaddle?

How do I swap out my surface padding?

Where do my Grip Washers go?

Installation Help

What is your Return/Refund Policy?

What is your Exchange Policy?

What is your Warranty Policy?

Can my BiSaddle be repaired?

Can I return my BiSaddle for store credit?

Return / Exchange / Warranty

What if I am missing hardware?

What do I do if I overtightened the adjustment bolts?

Hardware Issues

Do you have a Sponsored Athlete program?

Sponsorship

Cádomotus Cycling Shoes Questions

How Can I become a BiSaddle Dealer?

BiSaddle Dealer Program