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<p>The best thing to do when your shipment is delayed is to wait 1- 2 days after the delivery date. Sometimes different couriers mark it delievered a day or so early, and they end up getting there within a few days.</p><p>If you have not received anything, then it is best to contact us as well as the courier and file a claim.</p>

The best thing to do when your shipment is delayed is to wait 1- 2 days after the delivery date. Sometimes different couriers mark it delievered a day or so early, and they end up getting there within a few days. If you have not received anything, th

What do I do if my package is lost or delayed?

Shipping

Are your saddles adjustable?

How do I know which BiSaddle is right for me?

How do I rack my bike?

What if I am making contact with the frame while riding?

Oval Rails vs Round Rails?

Coupon code not working?

General Information & FAQs

How do I adjust for Asymmetry?

How do I adjust my BiSaddle?

How can I make my sit bones comfortable?

How do I adjust my saddle for Tailbone Pain?

Do I need a Wedge Kit?

What do I do if I am not comfortable on my BiSaddle?

Why is my saddle is tipping up or down?

Saddle Adjustments / Accessories

How do I install my Rear Bracket/Transition Mount 2 /XLAB Hydration Unit?

How do I install my Transition Mount 1 bracket to my older BiSaddle?

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Where do my Grip Washers go?

Installation Help

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Can my BiSaddle be repaired?

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Return / Exchange / Warranty

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What do I do if I overtightened the adjustment bolts?

Hardware Issues

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Sponsorship

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BiSaddle Dealer Program

What do I do if my package is lost or delayed?Updated 8 months ago