If your BiSaddle arrived missing hardware, please contact us immediately and we will correct that for you. If you lost or misplaced any hardware items, additional hardware may be purchased on our website's Accessories page found here

If your BiSaddle arrived missing hardware, please contact us immediately and we will correct that for you.If you lost or misplaced any hardware items, additional hardware may be purchased on our website&apos;s Accessories page found&#xA0;<a href="https://bisaddle.com/collections/saddle-accessories">here</a>

What if I am missing hardware?

If adjustment bolts won’t tighten, most likely over tightening has occurred. The saddle will need to be sent in for repairs.

If adjustment bolts won&#x2019;t tighten, most likely over tightening has occurred. The saddle will need to be sent in for repairs.

What do I do if I overtightened the adjustment bolts?

For more detailed product inquires or saddle adjustment suggestions, please click "Contact Us" to fill out our form, and we'll get back to you within 1 business day. Please include your BiSaddle order number in your message.
Business hours: Monday-Friday 9am-4:30pm mountain time, excluding holidays

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BiSaddle

Hardware Issues

Are your saddles adjustable?

How do I know which BiSaddle is right for me?

How do I rack my bike?

What if I am making contact with the frame while riding?

Oval Rails vs Round Rails?

Coupon code not working?

General Information & FAQs

How do I adjust for Asymmetry?

How do I adjust my BiSaddle?

How can I make my sit bones comfortable?

How do I adjust my saddle for Tailbone Pain?

Do I need a Wedge Kit?

What do I do if I am not comfortable on my BiSaddle?

Why is my saddle is tipping up or down?

Saddle Adjustments / Accessories

How do I install my Rear Bracket/Transition Mount 2 /XLAB Hydration Unit?

How do I install my Transition Mount 1 bracket to my older BiSaddle?

How do I swap out my surface padding?

Where do my Grip Washers go?

Installation Help

What's your shipping policy?

What do I do if my package is lost or delayed?

Do you ship internationally?

Shipping

What is your Return/Refund Policy?

What is your Exchange Policy?

What is your Warranty Policy?

Can my BiSaddle be repaired?

Can I return my BiSaddle for store credit?

Return / Exchange / Warranty

Do you have a Sponsored Athlete program?

Sponsorship

Cádomotus Cycling Shoes Questions

How Can I become a BiSaddle Dealer?

BiSaddle Dealer Program